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Shipping & Delivery
How long until my Sharkdry arrives?
3–7 business days from Austria to most European destinations.
Real talk: We ship within 24–48 hours of your order, so the wait is mostly on the courier. Holidays, weather, and peak seasons (Black Friday, we're looking at you) might add a day or two. International orders take a bit longer—check your email for tracking details the second we hand it over to the courier.
Tip: Orders placed before 2 PM (CET) ship the same day.
Can I change my shipping address?
Yes! You can update your shipping address before your order is shipped by contacting our customer support team as soon as possible. Once the order is fulfilled, we’re unable to make changes. Our rule: We never want you to get someone else's Sharkdry (waste of awesome).
How can I track my order?
The second we ship, you'll get an email with a tracking link. Click it, and you can watch your package move in real-time. No hunting required.
Can't find the email? Check your spam folder—sometimes tracking alerts hide there like sneaky sharks.
Do you offer international shipping?
Yes. We ship to most countries in Europe, North America, Australia, and beyond.
But here's the catch: International orders may have customs duties or taxes that aren't included in the price. Shipping fees and delivery times will vary based on your location and will be calculated at checkout.
Pro tip: Check your local import taxes before ordering. We can't predict customs, but we can guarantee Sharkdry ships from Austria with care.
Returns & Refunds
How can I request a refund?
To request a refund, please contact our customer support within 30 days of receiving your order. Make sure to include your order number and reason for the request — we’ll guide you through the next steps.
What if my item arrives damaged?
Photo proof, and we'll make it right. Send photos to office@sharkdry.com within 48 hours of delivery. We'll either replace it or refund you—your call.
Damaged packaging happens. Damaged Sharkdry shouldn't.
Who are your authorized retailers?
Our official products are available exclusively on our website and through select authorized retail partners. For a full list, please contact our customer support team.
Product Care & Specs
How should I care for my Sharkdry towel?
Machine wash at max 30°C. Seriously, don't use fabric softener—it blocks the microfiber structure and makes it useless. Also:
✅ Wash with like colors.
✅ Air dry or low heat.
❌ No fabric softener (we'll say it again).
❌ No bleach.
❌ No ironing.
Treat it right, and it'll outlast your car's warranty.
Will these products work on my car type?
Probably yes. Sharkdry products are:
✅ Safe on fresh paint
✅ Safe on PPF (paint protection film)
✅ Safe on ceramic coatings
✅ Safe on vinyl wraps
✅ Safe on matte finishes
✅ Safe on classic car lacquer
Is Wheel Piranha really acid-free?
100% acid-free.It's pH-neutral, which means it cleans brake dust and grime without eating your clear coat. The color-change indicator is just for fun (and to know when to stop spraying).
How long does one bottle of Wheel Piranha last?
1 bottle = ~10–15 full wheel cleans depending on how dirty they are. One spray per wheel, let it sit 2–3 minutes, rinse. Done.
At that rate, €15.90 is basically nothing per clean.
Product Quality & Guarantees
Where does Sharkdry come from?
Designed and operated in Graz, Austria.We're not some dropship operation—we actually make/source, test, and stand behind every single product. Austrian engineering, car-lover mentality. NICE TO KNOW: Our Wheel Piranha is made in Germany
Is my order fully protected?
Yes. If your item arrives damaged, lost, or wrong, we handle it. This isn't a "file a claim with the courier" situation—we make it right directly.
Lost package? We'll reshipe or refund. Wrong item? We fix it. Damaged on arrival? We replace it.
Orders & Accounts
Do you offer bulk/wholesale?
Yes.For orders over a certain volume,contact usand we'll talk pricing.
How do I join the newsletter?
Free 10% off your first order. Just sign up on the homepage. We send:
- Car care tips
- Product drops (first dibs)
- Exclusive discounts
- No spam, promise
Cancel anytime. One click, gone.
Do you have an affiliate program?
Yes.If you love Sharkdry and want to earn commission,check out our affiliate program.
Where's your social media?
- Instagram: @sharkdry.official
- TikTok: @sharkdry.official
- YouTube: Sharkdry Official
Follow for tips, before/afters, and occasional shark facts.
Online Security
Is my payment safe?
100%. We use:
- SSL encryption (you'll see the padlock in your browser).
- PCI-DSS compliant payment gateways (basically Fort Knox for payments).
- Zero storage of card details on our systems.
We don't want your card info any more than you want us to have it.
What about my personal data?
We protect it like it's our own. Here's our policy in plain English:
- We only use your data to fulfill your order and send you updates you've asked for.
- We never sell it to third parties.
- You can request to see, update, or delete your data anytime.
- Full details in our Privacy Policy.