Shipping policy
Thank you for shopping with Sharkdry.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
Shipping Rates & Delivery Times
All orders are shipped from Graz, Austria with Austrian Post (Österreichische Post).
Austria
Estimated delivery time: 2–4 business days
European Union
Estimated delivery time: 4–7 business days
International (Rest of the World)
Delivery times vary depending on the destination and customs processing.
Shipping costs are calculated at checkout based on your location and order size.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees once the shipment reaches your country. These charges are the responsibility of the customer.
Tracking Your Order
All shipments include a tracking number. You can track your order using the link provided in your shipping confirmation email.
Delivery Delays
Please note that delivery times are estimates and may be affected by:
- High shipping volumes
- Public holidays
- Customs processing
- Carrier delays
Sharkdry is not responsible for delays caused by the shipping carrier.
Incorrect Address / Failed Delivery
Please make sure your shipping address is correct at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the reshipping cost.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at office@sharkdry.com within 5 business days after delivery. We will work with the carrier to resolve the issue as quickly as possible.
